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Privacy Policy

Last updated: September 3, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service, and explains your privacy rights and how Canadian law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation & Definitions

Interpretation

Words with initial capitalization have the meanings defined below. The definitions apply whether they appear in singular or plural.

Definitions

Account means a unique account created for you to access our Service or parts of our Service.

Association (referred to as “the Association”, “we”, “us” or “our”) refers to Canadian Camping & RV Association, 1100 Burloak Drive, #300, Burlington, Ontario L7L 6B2.

For the purpose of the GDPR, the Association is the Data Controller.

Cookies are small files placed on your device by a website, containing details of your browsing history and other uses.

Country refers to Canada.

Data Controller (GDPR) means the person or organization that determines the purposes and means of processing personal data.

Device means any device that can access the Service such as a computer, cellphone, or tablet.

Facebook Fan Page is a public profile named Canadian Camping & RV Association specifically created by the Association on Facebook, accessible from https://facebook.com/campincanada.

Personal Data means any information about an identifiable individual. For GDPR purposes, this includes a name, identification number, location data, online identifier or factors specific to identity.

Service refers to the Website.

Service Provider means any natural or legal person who processes data on behalf of the Association (GDPR: Data Processor).

Third-party Social Media Service refers to any website or social network through which a user can log in or create an account to use the Service.

Usage Data refers to data collected automatically, generated by the use of the Service or from the Service infrastructure itself (e.g., page visit duration).

Website refers to CampRV West, accessible from https://camprvwest.com.

You means the individual using the Service, or the company or other legal entity on whose behalf the individual uses the Service (GDPR: Data Subject).

Collecting & Using Your Personal Data

Types of Data Collected

Personal Data

We may ask you to provide certain information that can be used to contact or identify you, including but not limited to:

  • Email address

  • First and last name

  • Phone number

  • Address, Province/Territory, Postal Code, City

  • Bank account or payment information to pay for products and/or services within the Service

When you pay via bank transfer, we may request information to facilitate the transaction and verify your identity (e.g., date of birth, government-issued ID, bank statement, or other information linking you to an address).

Usage Data

Usage Data is collected automatically and may include your IP address, browser type/version, the pages you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data. When accessing the Service via a mobile device, we may collect similar mobile-specific information.

Tracking Technologies and Cookies

We use Cookies and similar technologies (beacons, tags, and scripts) to track activity and store certain information.

  • Cookies/Browser Cookies. You can instruct your browser to refuse Cookies or indicate when a Cookie is being sent. Some features may not function without Cookies.

  • Flash Cookies. Certain features may use local stored objects (Flash Cookies).

  • Web Beacons. Our Service and emails may contain web beacons for statistics (e.g., counting visits or email opens).

Cookie types we use

  • Necessary / Essential Cookies (Session; administered by us) – to provide the Website and authenticate users.

  • Cookies Policy / Notice Acceptance (Persistent; administered by us) – to remember cookie preferences.

  • Functionality Cookies (Persistent; administered by us) – to remember choices (e.g., login, language).

  • Tracking and Performance Cookies (Persistent; administered by third parties) – to analyze traffic/usage and test features; information may indirectly identify you via device identifiers.

For more details, see our Cookies Policy (or the Cookies section below).

Use of Your Personal Data

We may use Personal Data to:

  • Provide and maintain the Service and monitor usage

  • Manage your Account and registration

  • Perform contracts (purchases or other agreements entered through the Service)

  • Contact you by email, phone, SMS, or push notifications about updates (including security updates)

  • Provide news, offers, and information about goods, services, and events similar to those you’ve purchased or inquired about (unless you opt out)

  • Manage and respond to your requests and inquiries

  • Deliver tailored content/advertising and measure effectiveness (as permitted by law and your preferences)

  • Evaluate or conduct a merger, restructuring, or other transfer of assets in which Personal Data is among transferred assets

  • Conduct data analysis, identify usage trends, evaluate and improve the Service and user experience

No Sale of Personal Information

We do not sell or rent your personal information. We share personal information only as described in this Policy (e.g., with Service Providers under contract, for legal compliance, or with your consent).

Sharing Your Personal Information

We may share your information:

  • With Service Providers (analytics, advertising where permitted, payment processing, communications)

  • For business transfers (e.g., merger or acquisition)

  • With affiliates that must honour this Policy

  • With business partners to offer products, services, or promotions

  • With other users when you share information publicly or via Third-party Social Media Services

  • With your consent for other purposes

Retention of Your Personal Data

We retain Personal Data only for as long as necessary for the purposes set out in this Policy and to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for a shorter period unless needed to strengthen security, improve functionality, or to comply with law.

Retention Examples (illustrative)

  • Registration & transaction records: typically at least 6 years from the end of the tax year to support tax/audit requirements.

  • Invoices/receipts: 6–7 years (accounting/audit).

  • Customer support tickets: 24 months after closure (service quality and dispute resolution).

  • Account data: for the life of the account, plus 12 months after closure (to manage queries and enforce terms).

  • Marketing preferences & email subscription status: retained until you opt out (plus minimal logs to respect the opt-out).

  • Analytics data: generally 14–26 months (per tool configuration).

  • Website/server logs: 90–180 days (security and troubleshooting).

  • Backups: typically up to 90 days on rolling backup cycles.

Where specific laws require longer/shorter periods, we follow those rules.

Transfer of Your Personal Data

Your information may be processed in locations where we or our Service Providers operate, including outside your province/territory or outside Canada. We take reasonable steps to ensure your data is treated securely and in accordance with this Policy, and we rely on appropriate safeguards for cross-border transfers where required.

Disclosure of Your Personal Data

Business Transactions. If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data becomes subject to a different Privacy Policy.

Law Enforcement. We may disclose your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Other Legal Requirements. We may disclose Personal Data in good faith to: comply with legal obligations; protect our rights or property; prevent or investigate possible wrongdoing; protect the personal safety of users or the public; or protect against legal liability.

Security of Your Personal Data

We use commercially acceptable means to protect your Personal Data. However, no method of transmission over the Internet or electronic storage is 100% secure.

Detailed Information on Processing

Service Providers have access to Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Analytics

Google Analytics. We use Google Analytics to understand how the Service is used. You can opt out via the Google Analytics Opt-out Browser Add-on. See Google’s Privacy & Terms for details.

Email Marketing

We may send newsletters, marketing or promotional materials, and other information. You can opt out at any time via the unsubscribe link in our emails or by contacting us.

Payments

We may provide paid products and/or services and use third-party payment processors. We do not store your full payment card details; such data is provided directly to the processors governed by their privacy policies and PCI-DSS standards.

When paying by bank transfer, we may request information necessary to process the payment and verify identity.

Behavioural Remarketing

We and our third-party vendors may use cookies and similar technologies to recognize your device, understand your use of the Service, and, where permitted, show you more relevant ads and measure their performance.

Opt-out tools:

Vendors may include Google Ads, Microsoft Advertising, Meta (Facebook/Instagram), and AdRoll. Manage preferences within each platform’s settings and privacy pages.

reCAPTCHA

We use Google reCAPTCHA to protect the Service. See Google’s Privacy Policy: https://www.google.com/intl/en/policies/privacy/.

Canadian Privacy (PIPEDA) & Anti-Spam (CASL)

Legal Basis (GDPR)

Where GDPR applies, we may process Personal Data based on consent, contract, legal obligation, vital interests, public interest, or legitimate interests. We’ll clarify the specific basis upon request.

Your Rights under PIPEDA (Canada)

Subject to lawful exceptions, you have the right to access Personal Data we hold about you, request corrections, withdraw consent (where consent is the basis), and challenge our compliance. Contact us using the details below. You may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC): https://www.priv.gc.ca/.

Your Rights under the GDPR (if you are in the EEA/UK)

You may request access, rectification, erasure, restriction, objection, portability, and withdrawal of consent, and you may lodge a complaint with your local Data Protection Authority.

CASL (Commercial Electronic Messages)

We send commercial electronic messages in compliance with Canada’s Anti-Spam Legislation (CASL). You can withdraw consent at any time via the unsubscribe link in our emails or by contacting us.

Facebook Fan Page

As operator of the Facebook Fan Page (https://facebook.com/campincanada), we and Meta act as Joint Controllers for certain processing (per Facebook’s terms). Facebook may place a cookie on users’ devices for statistics (Facebook Insights). See Facebook’s terms and privacy policy for more information.

“Do Not Track”

Because there is no consistent industry standard for responding to DNT signals, our Service does not currently respond to them. You can manage cookie-based tracking via your browser settings and the opt-out tools listed above.

Links to Other Websites

Our Service may contain links to third-party sites not operated by us. We strongly advise you to review the privacy policy of every site you visit. We are not responsible for third-party content, privacy policies, or practices.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the “Last updated” date above. Where required by law, we will notify you by email and/or a prominent notice on our Service prior to the change becoming effective.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

You may also contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/